1. Introduction

Vitalforce Group B.V. ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites or use our services.

This policy applies to all Vitalforce Group divisions: Vitalforce Group, Vitalforce Labs, Vitalforce Cosmetics, Vitalforce Pharma, Vitalforce Creatives, Vitalforce Medicals, and Vitalforce Fulfillment.

2. Data Controller Information

Vitalforce Group B.V.
Grindweg 82, 3055VD Rotterdam, Netherlands
Email: info@vitalforcecosmetics.com

3. Information We Collect

Personal Information You Provide:

• Contact information (name, email address, phone number)
• Business information (company name, job title, industry)
• Communication preferences
• Information submitted through contact forms or inquiries
• Meeting booking information via Calendly integration

Information Automatically Collected:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, referral sources)
• Cookies and similar tracking technologies
• Website analytics data

4. How We Use Your Information

• To respond to your inquiries and provide customer support
• To process and fulfill your requests for information or services
• To send you marketing communications (with your consent)
• To improve our websites and services
• To analyze usage patterns and optimize user experience
• To comply with legal obligations
• To protect our rights and prevent fraud

5. Legal Basis for Processing (GDPR)

• Consent: For marketing communications and non-essential cookies
• Contract Performance: For processing inquiries and providing services
• Legitimate Interest: For website analytics and security
• Legal Obligation: For compliance with applicable laws

6. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf (Supabase, Mailtrap, Calendly, Google Analytics)
• Business Partners: With your consent or as necessary for business operations
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales

We do not sell your personal information to third parties.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers, including adequacy decisions, standard contractual clauses, or other lawful transfer mechanisms.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. Typically:

• Contact form submissions: 3 years
• Marketing communications: Until you unsubscribe
• Website analytics: 14 months
• Cookies: As specified in our Cookie Policy

9. Your Rights (GDPR/CCPA)

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal information
• Portability: Receive your data in a structured format
• Restriction: Limit how we process your information
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Revoke previously given consent

To exercise these rights, contact us at info@vitalforcecosmetics.com

10. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

11. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn we have collected information from a child under 16, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Vitalforce Group B.V.
Email: info@vitalforcecosmetics.com
Address: Grindweg 82, 3055VD Rotterdam, Netherlands

14. Supervisory Authority

If you believe we have not adequately addressed your concerns, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or your local data protection authority.